You can place your order directly through our official website for the full Botanical Essentials experience.

Prefer shopping on marketplace? You can also find us at our official stores on Shopee, Tokopedia, Blibli, Lazada, and Tiktokshop.
Simply choose the platform that feels most convenient for you.

We currently accept Virtual Account (VA) bank transfers, GoPay, and credit or debit cards (Visa & Mastercard). Every transaction is securely encrypted, so you can complete your purchase with ease and confidence.

Enter your code at checkout before completing payment. If you experience any issues, we’re happy to help.

Orders are typically processed within 1–2 business days. Delivery time depends on your location and selected courier service.

You can easily track your order through our website on the Track Order page, or via the courier’s website using your tracking number. We’ll also keep you updated along the way, so you can follow your package’s journey with ease and peace of mind.

We’re truly sorry if that happens. Please contact us within 2 days of receiving your order and attach an unboxing video and photos so we can assist you promptly.

We do not offer exchanges at this time. Returns are only accepted for damaged or defective items. Please contact us within 2 days of receiving your order and provide a clear unboxing video along with photos for review.

Thank you for your understanding — this helps us maintain fairness and product quality for everyone.

Kindly attach an unboxing video and clear photos. Complaints without supporting documentation cannot be processed.

Once approved, your refund will be processed to your original payment method. Please allow up to 14 business days for the amount to reflect, depending on your bank or payment provider.

Our formulations are designed to be gentle and skin-conscious.

Yes, all applicable products are registered in accordance with Indonesian regulations.

Yes. We do not test our products on animals.

Each product has an expiry date indicated on the packaging

Yes, we do. Whether for weddings, corporate gifting, or special occasions, our team can help curate something meaningful and refined.

For special quantities or personalized requests, please contact our Custom Order Hotline. We’ll gladly assist you.

Yes, we currently have 7 offline stores across Indonesia, located in Jakarta, Tangerang, Semarang, Surabaya, and Bali.

We warmly invite you to visit and experience our collections in person.
You can find the nearest store through our BE Store Locator page.

Absolutely. We welcome you to experience our scents and find the one that resonates with you.

You earn points by completing your profile, making purchases, and leaving reviews on our website.

Points can be redeemed into vouchers directly on our website during checkout.

Yes, points have a validity period. Please refer to your account dashboard for details.

Yes, we offer international shipping as long as your destination country is covered by our delivery partners. Shipping availability and fees will be calculated at checkout based on your location.

If you’re unsure whether we ship to your country, feel free to reach out, we’ll be happy to assist you.

Our products are crafted with carefully selected ingredients and follow Indonesian regulatory standards. For specific ingredient concerns, feel free to reach out.

Customs duties and taxes may apply depending on the destination country and the courier service used. These charges are determined by local regulations and are the responsibility of the recipient.

We recommend checking with your local customs office for more information before placing your order.